Abbey & Burton Glass Complaints Procedure

Customers who experience a problem with Abbey & Burton Glass’s products or services should contact the companies head office at Derby, by letter, email or telephone. Customers are required to provide the contract number, date of invoice and a brief explanation of the problem.

The complaint will be entered onto a database and forwarded to the appropriate department. A member of staff will telephone the customer to discuss the complaint and if required will agree a course of action. A date will be mutually agreed for a representative of the company to visit site and attempt to resolve the issue, if we are unable to rectify the problem a further visit will be arranged. The aim is always to achieve a speedy and amicable resolution.

The management monitor and review complaints on a regular basis and these are audited every 6 months by an outside certifying body, CEN Solutions Ltd.

Abbey & Burton Glass are members of the Glass & Glazing Federation (GGF) and as such comply with their code of practice and in the unlikely event of any dispute between the parties customers are entitled to refer the matter to the GGF’s arbitration service by writing to the Glass & Glazing Federation, 54 Ayres Street, London SE1 1EU. The company are also registered with The Glazing Arbitration Scheme (TGAS). An independent service for dealing with disputes between registered businesses and consumers.

Visit - http://www.tgas.org.uk/

Still have questions left unanswered? Not a problem, contact Abbey Glass and Burton Glass today and one of our friendly advisors will be more than happy to help.